Q: How do I set up my company account?
A: When you first sign up, our onboarding team can walk you through the setup process. If you’re setting it up manually:
Log in as an Admin and go to Admin Panel > Company Settings.
Fill in all required information (company name, address, contact details, DOT/MC numbers if applicable).
Save the settings.
This ensures your company information is available across the system and visible in driver profiles and reports.
Q: What is the Company ID (Comp ID)?
A: The Company ID is a unique code generated for each company in DPB. Drivers need this ID along with their username and password to log in. To find it, log in as an admin and go to Company > Settings. It’s important to share the correct ID with drivers so they can access the right company profile.
Q: My subscription has expired. Did my payment fail?
A: Subscriptions in DPB do not auto-renew, so an expired subscription usually means your renewal wasn’t processed yet. Before expiration, we send reminder emails. If your subscription expired, contact support to renew. They can re-activate your account without you losing any data.
Q: Where can I find invoices?
A: All invoices are available in your company admin panel. Navigate to Company > Settings > Subscription > Manage. You’ll see past invoices, renewal status, and can download PDF copies for your records.
Q: How do I update my payment method?
A: For security reasons, payment details can’t be changed inside the dashboard. Contact support and they’ll send you a secure payment link to update card or bank information.
