Q: How do I add a new driver profile?
A: To add a driver:
Go to Drivers > Add Driver.
Enter the driver’s name, license details, and contact information.
Assign a username and password for login.
Save the profile.
Make sure the email you use isn’t already registered in DPB. If it is, you’ll need to use a different email or contact support to release it.
Q: How do I send invite to driver to log in and star using the Digital book?
A: To send invite to the one or multiple drivers
Go to Drivers
Select the drivers
Click on three dots in top right corner
Click on Send Invite
Enter Password for Drivers
Click on Invite Button
Q: How to delete a driver?
A: To delete a driver:
Open the driver profile
Click the three dots in the top-right corner
Select Delete Driver or Deactivate
You can also deactivate multiple drivers at once:
Select the drivers you want to deactivate
Click the three dots in the top-right corner
Choose Deactivate
Q: My driver can’t log in. What should I check?
A: If a driver is unable to log in, confirm these three things:
They’re using the correct Company ID (from Company > Settings).
Their username and password are correct. If unsure, reset the password from their profile.
Their account is set to Active. If deactivated, they won’t be able to access the system.
If the driver still can’t log in after these checks, contact support for troubleshooting.
Q: How can a driver reset their password?
A: On the login screen, drivers can click “Forgot Password”, enter their registered email, and they’ll get reset instructions. If the driver doesn’t have access to email, an admin can reset the password directly from their profile.
Q: Why does my deactivated driver still appear in Active drivers?
A: Sometimes, marking a driver inactive in the app doesn’t fully remove them from Active drivers.
To properly deactivate:
Open the driver’s profile.
Click the three-dot menu (⋮) in the top right
Select Deactivate.
This moves the driver into the Inactive tab.
Q: How do I reactivate an inactive driver?
A: Open the driver’s profile from the Inactive tab, click the 3-dot menu, and select Activate. This restores login access and re-assigns their data.
Q: I can’t add a driver email—it says already used.
A: This means the email address is already linked to another DPB account, possibly with a sister company. Each email can only be used once in the system. You can either use a different email or contact support to request the email be released if the driver is no longer active in the other account.
